Consumer Contracts

Summary of Your Key Rights

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see below).  We will give you this information in a clear and understandable way.  Some of this information is likely to be obvious from the context.  Some of this information is also set out in our Terms of Sale, such as information on our Complaints handling policy.

Right to Cancel - Services

The Consumer Contracts Regulations 2013 say that in most cases, you can cancel within 14 days.  If you agree the service will start within this time you may be charged for what you've used.  If you are buying services from our Web Site for business purposes, you shall not be able to cancel the contract created under the Web Site Terms and Conditions of Sale at any time.  Orders placed by Small Self Administered Schemes (SSAS) are considered to be business to business transactions.

You Consumer Rights - Services

The Consumer Rights Act 2015 says that:

  • you can ask us to repeat or fix the service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it;
  • if a price hasn't been agreed upfront, what you're asked to pay must be reasonable;
  • if a time hasn't been agreed up front, it must be carried out within a reasonable time.
This is a summary of some of your key rights.  For detailed information from Citizens Advice please visit
The information on this page summarises some of your key rights.  It is not intended to replace the Web Site Terms and Conditions of Sale which you should read carefully.
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